Diablo Immortal devs apparently forgot Exynos processors exist (Updated)

Robert Triggs / Android Authority

TL; DR

  • Some of Samsung’s Exynos-powered phones can’t run Diablo Immortal.
  • Blizzard is working on a fix “as soon as possible” and may disable downloads for impacted devices.
  • It is possible Blizzard focused only on Qualcomm versions of Samsung phones for this initial release.

June 3, 2022 (10:30 AM ET): We have updated the article below to make it clear that this issue is not directly the fault of Samsung and its Exynos processors but more likely a failure of Blizzard to design Diablo Immortal to work on Exynos-based phones.


Updated article, originally published June 2, 2022 (04:10 PM ET): Samsung users eager to play Diablo Immortal are in for a disappointment… at least those whose devices are powered by the Exynos chip.

Diablo Immortal is the mobile take on the popular Blizzard game franchise. Unfortunately for users, it appears that many Exynos-powered devices can’t play the game, while even the newest devices with the chipset display so many graphical errors that the game is virtually unplayable.

Read more: Why Exynos versus Snapdragon is such a big deal

The Exynos is Samsung’s homegrown system-on-chip (SoC) that it uses to power its phones in some markets. The Exynos is based on Arm designs, like most other mobile chips, but Samsung has complete control over its design and manufacture. In specific markets, Samsung instead uses Qualcomm chips, which work fine with the latest Diablo mobile title.

Here is a list of Exynos-powered devices known to be incompatible with Diablo Immortal. The list was provided in a Reddit thread by Blizzard Community Lead PezRadar. Posts under the thread suggest many other devices are also facing issues, so this is not an exhaustive list:

  • Galaxy A12, A13, A21s, A51 5G, and Galaxy A Quantum
  • Galaxy S10 series
  • Galaxy Note 10
  • Galaxy F12, and F62
  • Galaxy M12, M13, and M62
  • Galaxy XCover 5

In addition, SamMobile is reporting that even the newest Exynos-powered S22 Plus has issues playing Diablo Immortal, with graphics issues and glitches that make the game unplayable.

See also: Snapdragon 8 Gen 1 vs Exynos 2200

According to PezRadar, the company may suspend downloads for the impacted devices until a fix can be issued. The company is likely worried about the impact of negative reviews from the countless users running affected devices. PezRadar says Blizzard is working on a fix “as soon as possible,” but there is little recourse for users in the meantime.

It is unclear why Blizzard decided to launch an Android game that doesn’t work well (or at all) on Exynos processors, which appear in some of the most popular Android phones on the market. Interestingly, a small selection of players report that their phones worked fine during the closed beta test of the game but now don’t work well for the general release. It’s possible something changed between beta testing and the general launch that is causing all these problems.

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